Shipping Policy

Thank you for shopping at Pawdorable! This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order with us, you agree to the terms outlined below.

1. ORDER PROCESSING TIME

All orders require two (2) business days of processing before shipment (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, processing times may be slightly longer. If there will be a significant delay in the shipment of your order, we will contact you via email.

Orders are not shipped or delivered on weekends or holidays.

2. SHIPPING RATES AND DELIVERY ESTIMATES

Once your order has shipped, please allow 6 to 10 business days for delivery to your address.

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur. The estimated delivery window above reflects the time it typically takes for orders to be delivered by the carrier once shipped; it does not include our 2-business-day order processing time.

3. FREE SHIPPING

We offer free standard shipping on orders over [$XX.XX] within the contiguous United States. This offer excludes [Alaska, Hawaii, U.S. territories, and international orders], unless otherwise stated at checkout.

4. SHIPMENT TO P.O. BOXES AND APO/FPO/DPO ADDRESSES

[We are / We are not] currently able to ship to P.O. Boxes and APO/FPO/DPO addresses. [If we are: Please note that delivery to these addresses is handled by USPS and may take longer than our standard estimated delivery times.]

5. SHIPPING TO ALASKA, HAWAII, AND U.S. TERRITORIES

We [do / do not] currently ship to Alaska, Hawaii, Puerto Rico, and other U.S. territories. [If yes: Additional shipping charges and longer delivery times may apply to these locations.]

6. INTERNATIONAL SHIPPING

We [currently do not offer international shipping outside of the United States / offer international shipping to select countries]. [If applicable: International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your country's customs office to determine what these additional costs will be prior to purchase. We are not responsible for delays caused by customs processing.]

7. ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking number will be active within [24–48] hours.

You can also track your order status by [logging into your account / visiting [TRACKING PAGE LINK]].

8. DAMAGED, LOST, OR STOLEN PACKAGES

Damaged items: If you receive your order damaged, please contact us at [jotacores81@gmail.com] within [7] days of delivery with your order number and photos of the damaged item(s) and packaging so we can resolve the issue promptly.

Lost packages: Pawdorable is not liable for products damaged or lost in transit to the carrier. If you notice that your tracking information shows delivery but you have not received your package, please contact us within [7] days of the marked delivery date so we can investigate with the carrier.

Stolen packages: We are not responsible for packages that are marked as delivered by the carrier but are stolen or missing from the delivery address. We recommend filing a report with your local carrier and, if necessary, local law enforcement.

9. INCORRECT SHIPPING ADDRESSES

Pawdorable is not responsible for orders shipped to an incorrect address provided by the customer at checkout. If you notice an error in your shipping address, please contact us at [jotacores81@gmail.com] as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has entered the fulfillment or shipping process.

10. ORDER CANCELLATIONS AND ADDRESS CHANGES

If you need to cancel your order or change your shipping address, please contact us at [jotacores81@gmail.com] as soon as possible. We are able to make changes only if the order has not yet been processed or shipped.

11. MULTIPLE SHIPMENTS

Depending on product availability, some orders may be shipped in multiple packages. You will not be charged any additional shipping fees for multiple packages sent to fulfill a single order.

12. CUSTOMS, DUTIES, AND TAXES

Pawdorable is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

13. CHANGES TO THIS SHIPPING POLICY

We reserve the right to modify this Shipping Policy at any time. Changes will take effect immediately upon posting to our website. We encourage you to review this page periodically for the latest information on our shipping practices.

14. CONTACT US

If you have any questions about this Shipping Policy, please contact us at:

Pawdorable jotacores81@gmail.com